Return and Refund policy
Made-to-Measure & Made-to-Order Items
Due to the personalised nature of our garments, we are unable to accept returns or offer refunds on:
• Made-to-measure dresses
• Made-to-order items
• Custom fabric selections
• Altered garments
This policy supports our commitment to responsible, waste-conscious production.
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Faults & Repairs
If your item arrives with a fault, please notify us within 48 hours of delivery with supporting images. We will assess the issue and arrange a repair, replacement or refund where appropriate.